Salon Policies

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. If 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.


Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.


We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.


Return Policy

The employees of Platinum 34 pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.


Menu prices listed in the Service Menu on our website and at the front desk are base prices.   The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Payment for salon services is expected to be paid at the time of service.


Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. Each consultation is 15 minutes, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.


Salon Products

If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange.


Salon Hair Services and Gift Certificates

Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations:


• Services received cannot be refunded.

• No refunds are given for gift card orders.

• Gift card orders are not exchangeable.


Payment Types

We gladly accept Cash, Visa, and MasterCard, American Express, and Discover. We do not accept personal checks. Gratuity may not be added to your credit card, cash only.